Chatbot & AI Support Widget

When the AI encounters a question beyond its knowledge, it has several fallback mechanisms: it can suggest related topics it does know about, offer to search your knowledge base, or smoothly transfer the conversation to a human agent if available.

Yes, with proper authentication, the chatbot can securely access customer-specific information like order status, shipping updates, and purchase history to provide personalized assistance.

The chatbot comes pre-trained with general e-commerce knowledge. For your specific products and policies, we recommend at least 2-3 weeks of training with your content, FAQs, and product information before full deployment.

We offer premium support for all our plugin customers. Our support team is available Monday to Friday, 9 AM to 5 PM EST. We typically respond to support queries within 24 business hours. Support includes help with installation, configuration, troubleshooting, and guidance on best practices.

Yes, we offer a 30-day money-back guarantee on all our plugins. If you're not satisfied with your purchase for any reason, you can request a full refund within 30 days of your purchase. No questions asked.